Talk to a human.
Questions, feedback, or a fix to your video — one inbox, read by the people who run PitchReel.
Please include your order number (it looks like RF-XXXXXX — it is on your status and result pages) and tell us exactly what to change: the sentence, the number, the moment in the film. The more precise the note, the faster the fix.
We reply within one business day.
Fixes & changes — what costs what
Our mistake — free. If we misread a line, got a number wrong, used the wrong cut, or your file is corrupted or won't play, we fix it and re-render it free. If we can't fix it, we refund in full (see the Refund Policy).
Changed your mind — $9. New wording after delivery is a script re-render at $9. Full-tier and 3-Pack orders include one free re-render. Editing is free and unlimited before you pay — that is what the script review step is for.
Second language — +$15. A second-language version (EN ⇆ ZH) is +$15; the translated script goes through the same review-and-lock step before it renders.
Refunds & billing — by email. Refund questions are handled by a human over email, case by case, under the Refund Policy.
Send feedback here
No account needed. Prefer email? The address above reaches the same inbox.
Quick answers
I paid but haven't received my film
Check your order's status page first — payment claims are verified by a human, which can take a little while. Still nothing after a day? Email us your order number and your Gumroad receipt and we'll trace it.
I want to change one sentence in my film
Email us the order number and the exact new wording. After delivery that is a script re-render ($9; free once with Full and 3-Pack orders). If our film says something different from the script you locked, that is our mistake — the fix is free.
Can I get a landscape cut or a second language?
Second language: yes — +$15, and you review and lock the translated script first. Landscape: not yet — PitchReel films are vertical 9:16 only for now, and we'd rather tell you that than sell you a crop.
My payment or receipt isn't being accepted
Email us the order number plus the receipt reference exactly as Gumroad issued it. We verify claims by hand, and a mismatch is usually a typo we can sort out together.